This site uses cookies, by using this site you accept our cookie policy.

Whittington Health NHSUCL

Terms and conditions

Terms of use for Living Life to the Full

These website materials ("Materials") have been provided under licence from Five Areas Limited. The advice, information and opinions contained in the Materials are based on the views, research and analysis of Dr. Chris Williams as a qualified psychiatrist and recognised teacher and researcher in the area of cognitive behavioural therapy self-help. While care has been taken to check the accuracy of the content of the Materials and it is hoped that users will find them beneficial, no assurance or warranty is given regarding the accuracy of the content, the applicability of the Materials in relation to particular circumstances, or regarding any particular result or effect which use of the Materials may achieve. Without in any way excluding or limiting any liability that may not by law be excluded or limited (including any liability for death or personal injury caused by negligence and liability for fraudulent misrepresentation), UCL, Dr. Chris Williams and Five Areas Limited shall not be liable for any loss or damage arising out of or in connection with the use of the Materials.

Back to the top

Terms of use for the Website

The Website is owned by University College London, UCL Research Department of Primary Care & Population Health, Upper 3rd Floor, Royal Free Hospital, Rowland Hill Street, London NW3 2PF ("UCL"), who is also data controller in respect of all personal information collected from users of the Website (if any) for the purposes of the Data Protection Act 1998. The advice, information and opinions contained in the HeLP-Diabetes website www.help-diabetes.org.uk (the "Website") are based on the views and research of the eHealth Unit at University College London. While care has been taken to check the accuracy of the content of the Website and it is hoped that users will find it beneficial, no assurance or warranty is given regarding the accuracy of the content, the applicability of the Website in relation to particular circumstances, or regarding any particular result or effect which use of the Website may achieve. Without in any way excluding or limiting any liability that may not by law be excluded or limited (including any liability for death or personal injury caused by negligence and liability for fraudulent misrepresentation), UCL and HeLP Digital Community Interest Company shall not be liable for any loss or damage arising out of or in connection with the use of the Website.

The diabetes self-management programme HeLP-Diabetes (www.help-diabetes.org.uk) and any information provided by the research and development team are confidential in nature. UCL owns the copyright to all material contained on the website www.help-diabetes.org.uk except where content has been licensed from third parties. The material contained on the website cannot be reproduced without prior permission of UCL.

We therefore ask you not to:

  • Communicate, disclose or make available all or any part of the programme or its content to any third party
  • Share or divulge your login details to anybody else
  • Directly or indirectly permit others to use the programme
  • Republish material from this website
  • Sell, rent or sub-license content from HeLP-Diabetes
  • Show any material from HeLP-Diabetes in public
  • Reproduce, duplicate, copy or otherwise exploit material on our website for a commercial purpose
  • Edit or otherwise modify any material on the website.

Back to the top

Electronic security policy: HeLP-Diabetes

Our policy regarding data handling on the website is dealt with in our Privacy policy. All confidential data and all personal data provided to us will be handled in accordance with our strict standards of confidentiality. Our legal and professional obligations are guided by the following:

  • The Caldicott Principles;
  • Data Protection Act 1998;
  • Human Rights Act 1998;
  • Common Law duty of Confidentiality;
  • NHS Operating Framework 2011/12; and
  • The NHS Confidentiality Code of Practice.

Principles of server security:

  1. Secure hosting to the highest security standards
  2. ISO 27001:2005 accredited
  3. ISO 9001:2008 certification for internal Quality Management
  4. Secure Socket Layer encryption for communication between client and server.

Human resources:

Where patient identifiable data is being processed, all members of the HeLP-Diabetes team will adhere to these guidelines:

  1. Every proposed use or transfer of patient identifiable information from electronic NHS medical records to HeLP-Diabetes will be clearly defined and scrutinised and reviewed by a local Caldicott Guardian.
  2. Where use of patient identifiable information is considered to be essential, the inclusion of each individual item of information will be considered and justified so that the minimum amount of identifiable information is transferred or accessible as is necessary for a given function to be carried out.
  3. Only those individuals from the HeLP-Diabetes team who need access to patient identifiable information will have access to it, and they should only have access to the information items that they need to see.
  4. All members of the HeLP-Diabetes team handling patient identifiable information - both clinical and non-clinical staff - are fully aware of their responsibilities and obligations to respect patient confidentiality.
  5. Every use of patient identifiable information must be lawful. Dr Elizabeth Murray will be responsible for ensuring that the organisation complies with legal requirements.

The HeLP-Diabetes team is committed to maintaining the confidentiality of participants by:

Protecting users:

  • By ensuring that all staff and contractors are fully aware of responsibilities regarding confidentiality
  • Taking the steps above to ensure that information about users is held securely
  • Using and disclosing personal information with appropriate care and in line with professional and legal frameworks.

Informing users:

  • Users participating in research will be appropriately informed and consented in line with NHS good clinical practice guidance
  • The detail of how information is recorded and used by the website and what information is shared is described in a Privacy policy that is provided when users sign up and will be always available on the website.

Providing choice:

  • We will ask users before using their personal information in ways that do not directly contribute to or support the delivery of their care
  • We will respect users' decisions to restrict the disclosure or use of information, except where exceptional circumstances apply and these are described in the Privacy policy
  • We will communicate effectively with users to ensure they understand what the implications may be if they choose to agree to or restrict the disclosure of information

Improving procedures surrounding confidential information:

  • We are aware of the issues surrounding confidentiality, and will seek training or support where uncertain in order to deal with them appropriately
  • Report possible breaches or risk of breaches to appropriate authorities.

Back to the top

Advice on the forum

Please note that although the HeLP-Diabetes website is able to provide limited access to health care professionals through the forum, this is NOT for specific advice about your personal health care.

This facility is provided for general queries about self-management for people with type 2 diabetes. If you have a medical problem or are getting new symptoms, we would advise you to contact your own health care team (GP, practice nurse or staff in your diabetes clinic) for this.

If your problem is urgent, call your GP, or if they are closed, the Out of Hours service or ring 111.

HeLP-Diabetes does not accept liability for any false, inaccurate, inappropriate or incomplete information posted by users on the forum. Posts that are deemed to be offensive to other users or put other users at risk will be removed.

The forum is not routinely moderated during evenings, weekends or holidays.

Back to the top